Shipments and returns

Alvin s.r.o. (Cross Boot) will refund or replace any goods purchased if they are found to be faulty, damaged, are an incorrect size or you change your mind and wish to return your Cross Boots.

When you fit your Cross Boots for the first time you must ensure that your horse’s hooves are clean and horse is standing on a dry, clean surface. Use one boot on each hoof to ensure sizing is correct. If your Cross Boots are marked we will not refund or exchange them.

Return of Unopened Cross Boots

If you change your mind about the Cross Boots you have ordered and decide you no longer wish to use them, your unopened parcel purchased via our online store can be returned to us for a refund or exchange upon the following conditions:

  • Cross Boots must be unopened and in the original condition
  • Are returned within 14 days of purchase 
  • Proof of purchase/order information must be included in the return

Failure to adhere to these conditions will result in an exchange or refund being denied.

To arrange the return please contact our team at info@crossboot.eu. You will need to include your email address, name and invoice number.


Refunds will be processed in the same form that you originally paid for your order as soon as practicable upon receipt of the returned product.

The total value of the refund will equal the payment made, excluding the delivery costs to send your order.

You must return Cross Boots to our Main distribution Office: Alvin s.r.o., Maříkova 11, 162 00, Prague. Czech Republic.

Return of Opened Cross Boots

We will offer a refund or exchange if you have opened your Cross Boots but only if Boots are unmarked, faulty, damaged or are the incorrect size.

If you believe our Boots are faulty, damaged or are the incorrect size you may request an exchange of the opened Parcel upon the following conditions:

  • Boots are unworn, undamaged and unmarked
  • Boots are in their original condition
  • Proof of purchase/order information must be included in the return

Failure to adhere to these conditions will result in an exchange or refund being denied.

In order to arrange the return of your Boots please contact us at info@crossboot.eu. You will need to include your email address, name, invoice number and the reason why you are returning your Boots. If you are returning your Boots because they are faulty please detail the reason why you believe they are faulty. If the reason is because the size is incorrect and you wish to exchange for another size, you also need to provide these details in your email. You will also need to send to us a pre-paid postage bag (or we find othrrs solution) so that we may send the correct size replacement Cross Boots to you.

If your Boots are faulty and you continue to use them after discovering the fault, it will be deemed that you have accepted our
 Boots in their damaged condition.


It may be difficult to determine if our Boots are faulty. We therefore reserve the right to seek the opinion of our manufacturer. If it is determined our Boots are not faulty and are in a condition fit for their purpose, then you may be liable for any costs we have incurred to return the Boots to you.

Once it is determined that your Boots are faulty we will send you an email to confirm this and advise that your refund has been processed.

You must return Cross Boots to our Main distribution Office: Alvin s.r.o., Maříkova 11, 162 00, Prague. Czech Republic.

Cancellations and Changes to Online orders of our Cross Boots

After your order is placed and payment is made we will dispatch your order as soon as your order has been processed. If you change your mind about your order and would like to either cancel or change it, please email us at info@crossboot.eu and quote your order number. If your Boots have already entered the dispatch process they will not be able to be changed or cancelled. Should you wish to exchange your Boots upon receiving them please email us at info@crossboot.eu setting out the reason why you wish to return your Boots so that we may authorise the return. You will be liable for return freight charges.

Incorrect Order

If you receive your Cross Boots and your order does not correspond with what you received, please email us and include your order number so that we may arrange to have the correct size sent to you. Your incorrect order must be returned before we send the correct order to you. Your return must be accompanied with a receipt and your Cross Boots and must be returned in a new, unused, unmarked and re-saleable condition.

We will reimburse you the freight costs to return your Boots.

Excessive Returns

All genuine return claims will be accepted and honoured. If Cross Boot determines that any claim for returns are excessive or it appears that our policy is being manipulated or abused, We reserve our right to refuse to refund or replace any Boots.

Refund

Refunds will be paid back the same way as payment was made to purchase our Boots (either credit card or PayPal account).

Delivery Times

Wholesale orders

We advise all wholesalers to pre-plan stock levels to avoid delays in sales, taking into account the following information.

Europe orders - All orders will be dispatched within 1-3 days of receipt of order. Once you are notified of dispatch, please allow 2-7 working days for delivery.

Retail Orders

Europe orders - Order will be dispatched within 1-3 days of receipt of order. Once you are notified of dispatch, please allow 2-7 working days for delivery.


Costs to Refund and Exchange

Delivery costs to refund or exchange are to be borne by the purchaser. Faulty goods are excluded.

Exchange Rate

Orders will be charged in selected currencies. The final transaction charge to your account will vary according to exchange rate fluctuations.

Tracking your Order Online

If you do not receive your Cross Boots within 14 business days please contact us at info@crossboot.eu and we will track your order for you.

Liability of Alvin s.r.o for returned Cross Boots

You need to ensure you check your details carefully before your order is processed. Alvin s.r.o will not accept liability for Cross Boots that are lost or stolen or that is addressed incorrectly due to incorrect information entered when placing your order. Cross Boot is therefore unable to compensate for lost or damaged Boots.

Please ensure that you provide an appropriate delivery address during business hours where someone will be available to sign receipt of your order.

You are responsible for your Cross Boots until they are received by us. We recommend that all returns are registered and insured when sent back to us.

Goods and Services 

Alvin s.r.o is czech company, part of EU. We are required by law to charge Goods and Services Tax on all orders shipped to customers within EU.

International Taxes and Duties

Each country has specific regulations about what customs' duties and taxes they will levy. It is your responsibility to find out what import taxes will be levied by contacting your local authority. Cross Boot is not liable for any additional charges levied as a result of any import tax which may be applied.